FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://saudi.kuvingsme.com/account/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at customercare@tavolashop.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Orders placed during regular business hours are typically processed and shipped within 5 to 7 business days.

Please login to your account here to check the status of your order and shipment. 

Free Delivery for all orders over AED 200 and AED 18 delivery fee for orders below AED 200.

The productrs we offer on our website are marketed and designed to be used only for GCC countries. If the product is used outside of the designated country,

your warranty will not be honored. This is because every country has its own elctrical regulations and requirements.

Please contact customercare@tavolashop.com to find a Kuvings distributor near you.

Customer can contact our Customer service or any Tavola physical store.

It is different country to country, so please contact customercare@tavolashop.com for further information.

It depends what kind of issue has led to this return: such as product not functioning properly, damaged, etc.

We offer 5 years of product warranty for Kuvings products.

It covers for the motor and parts.

It’s very easy! For a quick rinse between recipes, simply run water through the machine with the juice cap closed, then empty the water. For cleaning, we provide a special cleaning tool and brushes to make the cleanup process fast and easy. Here's a short video to help you get started. 


Our products use BPA-free Tritan™, so they are not dishwasher-safe. Instead, handwash the parts with mild soap and cold water. For a deep clean, spray the parts with white vinegar and wipe thoroughly. Here's a short video to help you get started. 

Juice is best enjoyed right away to maximize the nutritional benefits, but it can be refrigerated in an airtight container for up to 72 hours. Separation may occur, but that is due to pulp settling within the juice, not oxidation.

Yes, you can make most types of nut milk with all our vertical slow juicers. Soak the nuts overnight. Process the nuts in the juicer using 1 part soaked nuts and 1 part water. You can create milk with almonds, soy, cashews, and rolled oats using this method.

Yes, but make sure to use rolled oats. Check out our Rich & Creamy Oat Milk recipe and video for instructions!

Soft seeds—like those found in apples, oranges, melon, and lemons—are safe to juice. Hard seeds and pits—like those found in cherries, peaches, and plums—can damage the juicer and must be removed. If you're making seed milk, such as pumpkin seed milk, you'll need to soak the seeds overnight before juicing.

No. You would need to very finely grind and eat over 200 apple seeds to get cyanide poisoning. Furthermore, the apple seeds are ejected with the pulp.
Can I juice citrus with the peel intact?
Limes and lemons can be juiced with their peel. You can juice oranges with their peel, but orange peels taste bitter. If you juice citrus fruits often, check out our citrus attachment specially designed for citrus juice.

There are a lot of great ways to reuse juice pulp. You can make veggie burgers, crackers, dog treats, breads, muffins, and more. Sign up for our email newsletter or follow us on Instagram for pulp recipe inspiration.